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Terms & Conditions

 

Last Updated: August 3, 2026

Welcome to Duarte Group Stays. By making a reservation through our website, you agree to the following Terms & Conditions.

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1. Reservations

All reservations are subject to availability and confirmation.

The primary guest must be at least 18 years old and is responsible for all guests staying at the property.

Providing false or misleading information during the booking process may result in cancellation without a refund.

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2. Payments

Full payment, or the required deposit (if applicable), must be received before check-in.

Accepted payment methods are displayed during checkout.

Failure to complete payment may result in cancellation of the reservation.

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3. Cancellation Policy

Guests may cancel their reservation according to the cancellation policy selected at the time of booking.

For long-term stays (30 nights or more):

  • The first 30 nights are non-refundable.

  • Nights after the first 30 may be refunded according to the cancellation policy in effect.

  • Refund eligibility for reservations with installment payments depends on the amount already paid at the time of cancellation.

Refunds, when applicable, are processed using the original payment method.

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4. Check-In & Check-Out

Check-in: 4:00 PM – 11:00 PM

Check-out: Before 11:00 AM

Self check-in is available using a smart lock or other access instructions provided before arrival.

Early check-in or late check-out may be available upon request and subject to availability. Additional fees may apply.

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5. Occupancy

Only registered guests are permitted to stay overnight.

Unauthorized guests may result in immediate cancellation of the reservation without refund.

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6. Pets

One (1) pet is permitted only with prior approval.

Guests are responsible for cleaning after their pet and for any damages caused.

Additional cleaning or repair fees may apply if necessary.

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7. House Rules

To ensure a pleasant stay for everyone, guests agree to:

  • No parties or events.

  • No loud music or excessive noise.

  • Respect neighbors and community quiet hours.

  • No illegal activities.

  • No smoking inside the property.

Smoking indoors will result in a MXN $2,000 cleaning fee.

Failure to follow these rules may result in immediate termination of the reservation without refund.

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8. Long-Term Stays

For long-term reservations:

Utilities are included up to MXN $1,500 per month.

Utility consumption exceeding this amount will be charged to the guest.

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9. Care of the Property

Guests agree to treat the property with reasonable care.

Please avoid damaging or permanently staining:

  • Towels

  • Bedding

  • Mattresses

  • Furniture

  • Appliances

  • Walls

  • Decorative items

Additional cleaning, repair, or replacement charges may apply when damage exceeds normal wear and tear.

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10. Lost, Damaged, or Missing Items

Guests are responsible for returning all provided items before departure.

Replacement fees include, but are not limited to:

  • Access card: MXN $700

  • Gate remote/device: MXN $900

Any other lost or damaged property will be charged at its replacement cost.

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11. Before Departure

Before checking out, guests are kindly asked to:

  • Gather used towels.

  • Dispose of trash in the designated containers.

  • Turn off lights, air conditioning, heaters, televisions, and other electronics.

  • Leave all provided devices (keys, access cards, remote controls, cell phone if applicable) on the dining table or another visible location.

  • Notify us approximately one hour before departure so we can remotely open the gate and send your exit QR code if required.

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12. Damages

Guests are financially responsible for any damage caused during their stay by themselves or members of their group.

If damages are discovered after checkout, the guest authorizes Duarte Group Stays to request payment for repair or replacement costs, supported by documentation when applicable.

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13. Liability

While we strive to provide a safe and enjoyable stay, Duarte Group Stays is not responsible for:

  • Loss, theft, or damage of personal belongings.

  • Injuries resulting from misuse of the property or amenities.

  • Temporary interruptions of utilities, internet, or services beyond our reasonable control.

  • Events caused by weather, natural disasters, government actions, or other force majeure circumstances.

Guests use the property and its amenities at their own risk.

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14. Right to Refuse Service

We reserve the right to refuse or cancel any reservation if:

  • House rules are violated.

  • Fraudulent activity is suspected.

  • Payment cannot be processed.

  • The safety of neighbors, staff, or the property is at risk.

When cancellation results from a guest's violation of these Terms, refunds may not be issued.

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15. Acceptance

By completing a reservation through our website, guests acknowledge that they have read, understood, and agree to these Terms & Conditions and all applicable House Rules.

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